Get in Touch With Us
This page is for readers who need to reach the editorial team behind Online Casinos — to flag an out-of-date bonus term, question a ranking, report a withdrawal problem at a site we cover, or ask how something like a free spins no deposit offer actually works. Below you will find what we can help with, what we cannot, what to include in your message, and where to go instead when your issue belongs with a casino operator or a state regulator.
Write to the Editorial Desk
Email is the only channel we operate. Send your message to [email protected] and a member of the team will read it. We do not publish a phone number, and we do not staff live chat — a written record helps us check claims properly before replying.
Messages are handled by our editors, including Kelsey Hayes, who maintains the bonus and payments research on this site. Our last full fact-check pass across the offers listed here was completed on Sep 25, 2026.
What to include so we can actually help
- The casino brand you are asking about, exactly as it appears on our list.
- The offer wording you saw, copied and pasted if possible, plus the date you saw it.
- Your state of residence — availability and eligibility for real money play differ from state to state, and the answer often changes with it.
- For a payout issue: the date you requested the withdrawal, the method used, and any reference number the casino gave you.
- Screenshots where the terms are in dispute. Terms pages change, and a dated screenshot settles most arguments.
Please do not send full card numbers, bank credentials, Social Security numbers or copies of ID documents. We never need them, and we will delete them if they arrive.
How We Make Money, and What That Does Not Buy
Some links on this site are commercial. If you open an account through one of them, the publisher may earn a commission at no extra cost to you. Commission does not buy a position in our rankings and does not stop us publishing a drawback. If you believe a listing reads like an advertisement rather than an assessment, that is a fair thing to email us about, and we would rather hear it than not.
What We Can and Cannot Resolve
| You contact us about | What happens |
|---|---|
| A bonus term we describe incorrectly | We re-verify against the operator's current terms and correct the page, noting the date. |
| A free spins or deposit offer that has changed | We check the promotion and update the figure, wagering requirement or expiry. |
| A blocked or delayed withdrawal | We cannot release your funds or intervene in your account. We can explain the likely verification step and point you to the operator's complaints route and the relevant regulator. |
| A closed account or confiscated balance | Same — we have no account access at any casino. We will tell you what evidence to gather. |
| Feedback on rankings or coverage requests | Read and logged. We do not promise to add a brand, and we do not accept payment to. |
| Gambling harm, for yourself or someone else | We reply with self-exclusion and support options rather than casino recommendations. |
Questions About Bonuses We Get Most Often
Much of our inbox is bonus mechanics, so it is worth setting out the terms that decide whether an offer is worth claiming at all. These apply whether you are looking at a no-deposit free spins package, a first-deposit match or ongoing cashback.
- Wagering requirements — the multiple of your bonus, or bonus plus deposit, you must stake before a withdrawal is possible. A 40x requirement on a $50 bonus means $2,000 in qualifying bets.
- Maximum bonus bet — a per-spin or per-hand cap, often around $5 to $10, while bonus funds are live. Breaching it is one of the most common reasons winnings are voided.
- Bonus expiry — unused credit and free spins usually lapse within days. Check the clock before you claim.
- Cashout limits — no-deposit rewards and free spins frequently cap what you can withdraw from them, sometimes at a low fixed figure regardless of what you won.
- Game weighting — slots typically count 100% toward wagering; blackjack, roulette and baccarat often count far less or not at all.
- Minimum deposit — a match offer is not free. You have to fund the account first, and the qualifying minimum is set by the operator.
Offers Readers Ask About Most
These are the listings that generate the most mail. Headline terms below are the operators' own advertised offers; the ratings are our editorial scores, not customer review averages. Always read the promotion's full conditions on the operator's own site before depositing, because terms change without notice.
Raging Bull — 410% up to $10,000 + 50 Free Spins
It sits at the top of our list and takes the largest share of reader questions, mostly about the free spins attached to the welcome package. Rated 10.0 by our editors. What matters here is the sheer size of the headline percentage: a match that large is almost always paired with heavy playthrough, game restrictions and a cap on what a bonus-funded win can pay out. The limitation is plain — a $10,000 ceiling is theoretical for most players, because reaching it requires a deposit far beyond what a casual bankroll allows, and the wagering attached scales with the bonus. Treat the number as a ceiling, not an expectation.
Magician Bet — 101% No Wagering
The reason it earns a write-up is the no-wagering structure, which is unusual among the offers we track and the single thing readers most often ask us to confirm. Rated 9.9. A no-wagering bonus means winnings from the bonus are not locked behind a playthrough multiple, which removes the biggest cause of failed withdrawals. The trade-off is scale: 101% is modest next to the triple-digit matches elsewhere on this page, and no-wagering promotions commonly carry tighter caps on the bonus amount or the win. Verify the maximum credit before you decide it beats a larger, slower offer.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser
Listed because the free spins are tied to one named slot rather than a general spins pool, which changes how you should read it. Rated 9.7. Game-specific spins mean the return to player and volatility of that single title determine what the spins are realistically worth, and you cannot move them to a game you prefer. The drawback is flexibility: if the designated slot does not suit you, the spins portion has little value, and the 375% match will carry its own wagering terms separate from the spins.
Uptown Aces — 600% For New Players
The largest advertised percentage on our list, and for that reason the one most likely to be misread. Rated 9.7. A 600% match is a first-deposit offer for new accounts only, and the higher the multiple, the more closely you should check the maximum bonus in dollars, the wagering multiple and whether table games contribute at all. Its limitation is the same as any outsized match — the percentage is the marketing, the cap and the playthrough are the substance.
Comparing the headline terms
| Casino | Advertised offer | Editorial rating | Free spins included |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 Free Spins | 10.0 | Yes — 50 |
| Magician Bet | 101% No Wagering | 9.9 | No |
| Slots of Vegas | 375% Bonus + 50 Free Spins on Cash Chaser | 9.7 | Yes — 50, one title |
| Uptown Aces | 600% For New Players | 9.7 | No |
| Card Crush | Instant Welcome Reward: 2 Mystery Coins & 5 Cards | 9.4 | No |
| Zumba Cards | 250% Deposit Bonus up to 250 SC | 9.4 | No |
| BetUS | 200% up to $4,000 for New Players | 9.2 | No |
| Amazon Jackpots | 4 Posters + 40 FREE SC + Bonus Wheel for $20 | 9.0 | No |
| Slots and Casino | 500% up to $2,500 x3 | 8.9 | No |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 Free Spins | 8.9 | Yes — 225 |
Payments, Payouts and the Questions That Follow Them
We do not process deposits or withdrawals, and no message to us moves money. What we can do is explain the mechanics so you know whether a delay is normal or worth escalating. The deposit and withdrawal methods available to you depend on the operator and on your state; verify each one in the cashier before you commit, rather than assuming.
- Debit cards — widely accepted for deposits, usually instant. Not always available for payouts.
- Credit cards — accepted by some operators, declined by some issuers as a cash-equivalent transaction, and sometimes carrying a cash advance fee from your bank.
- ACH and online banking transfers — common for both directions; payouts typically take a few business days to clear.
- Bank wire — used for larger withdrawals, slower, and more likely to attract a fee.
- E-wallets, including PayPal where offered — generally the quickest payout route, but availability varies by operator and state, and you can usually only withdraw to a method you have deposited with.
Minimum deposits, minimum withdrawal amounts, per-transaction fees and monthly payout limits are set by each operator and change. If our page states a figure you cannot find in the cashier, email it to us and we will re-verify.
Why a withdrawal stalls
Nearly every payout query we receive comes down to one of four things: identity verification that has not been completed, a source-of-funds request, unmet wagering on an active bonus, or a withdrawal below the operator's minimum. Licensed operators are required to confirm who you are before paying out — expect to supply photo ID, proof of address and sometimes proof of the payment method. Submitting clear, current documents early removes the most common delay. We cannot promise any withdrawal will be paid; no publisher can.
Games We Cover, and Why That Shapes Our Answers
When you email about an offer, our reply usually depends on which games it applies to. The categories we research are:
- Slots — the core of most bonus offers, with published RTP and volatility ratings that determine how a free spins package is likely to behave.
- Progressive jackpots — pooled prizes, frequently excluded from bonus play or from wagering contribution entirely.
- Table games — blackjack, roulette and baccarat, typically weighted low or excluded from wagering requirements.
- Live dealer rooms — streamed tables, often carved out of welcome bonuses altogether.
- Sweepstakes-style coin play — several listings here, including Card Crush, Zumba Cards and Amazon Jackpots, use coin or SC-denominated rewards rather than cash bonuses. The redemption rules differ from a standard cash casino and are worth reading closely before you buy a coin package.
Game fairness at licensed operators rests on random number generators and on the software providers supplying the titles. If you want to know who supplies a given game or what its stated RTP is, ask and we will point you to the published source rather than estimate.
The Other Products These Brands Run
Several operators on our list are not casino-only, and readers sometimes contact us having signed up for one product and landed in another. BetUS and Bets.FM, for example, operate sportsbook and other wagering products alongside casino play. That matters for two practical reasons: a casino bonus usually cannot be wagered on sports, and sportsbook bets rarely contribute to casino wagering requirements. Balances, promotions and terms are often segregated between the two sides of the account. If you are unsure which wallet your bonus sits in, check the promotions terms before you place a bet — and tell us if the operator's own wording is unclear, because that is the kind of thing we flag on the review pages.
Eligibility, Regulation and Where Complaints Really Belong
Online casino play in the United States is regulated state by state, not by a single federal authority. Federal law governs some aspects of interstate transmission and payments, but whether you may legally open a real money casino account, and with whom, is decided by the law of the state you are physically in. A handful of states license online casino gaming; many do not. Sweepstakes and social casino models operate under different rules again, with their own state-level exclusions.
What follows for you as a reader:
- You must be at least 21 to gamble at most US-licensed online casinos; some jurisdictions and products set the minimum at 18. Check the operator's terms for your state.
- Accepting customers from your state is not the same as being authorized to serve them. Look for the licensing statement and the regulator named on the operator's site, and confirm it covers your state.
- Licensed operators must verify identity, may run source-of-funds checks, and must offer self-exclusion and deposit or loss limits.
- Complaints go first to the operator's own complaints procedure in writing. If that fails, escalate to the state gaming regulator that licenses the operator. We are a publisher; we have no adjudicating power and cannot compel any casino to act.
- Ownership and corporate structure are worth checking before you deposit. Where we can verify who operates a brand, we say so; where we cannot, we say that too.
We do not cover or recommend unlicensed operators, and we cannot help with disputes at sites outside our listings. Readers researching operators outside US regulation sometimes arrive here from our page on casinos not covered by GamStop in the UK, which addresses a different market with different rules.
If Gambling Has Stopped Being Fun
Tell us in your message and we will answer that first. Every licensed operator must let you set deposit and loss limits, take a cooling-off period, or self-exclude, and those tools work immediately from within your account. Device-level blocking software can stop access across all sites at once. Free, confidential help is available in the US through the National Council on Problem Gambling helpline on 1-800-522-4700, which operates 24 hours a day by phone and text. Gambling is entertainment with a cost attached — it is not a way to make money or to recover a loss, and we will not write to you as though it is.
What Happens After You Send Your Message
A person reads it. We aim to reply within two business days, and longer if your message requires us to re-verify terms with an operator. Corrections are made on the page itself with the date the check was completed, so other readers benefit from what you spotted. If we get something wrong, we would rather fix it than defend it.
If you are still deciding between the offers above rather than reporting a problem, the practical shortcut is this: compare the wagering requirement and the cashout cap before the headline percentage, and favor the offer whose terms you can actually read in full. When something in those terms does not add up, that is exactly the message we want.